Your Privacy Matters at 1111beta

1111beta collects personal data only to the extent necessary to provide you with a safe, compliant, and high-quality online betting and casino experience. The categories of information we collect, and the means by which we collect them, are set out below.

Information you provide directly:

• Registration data: When you create a 1111beta account, we collect your full name, date of birth, email address, mobile phone number, and chosen username and password.
• KYC documents: To verify your identity and age (18+), we may request a government-issued photo identification document (National ID card, passport, or driving licence) and a recent proof of address document.
• Payment information: When you make a deposit or request a withdrawal, we collect the details of your chosen payment method — such as your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported Bangladeshi banks. We do not store full card numbers; card payments are processed securely through our PCI-DSS-compliant payment partners.
• Communication data: If you contact our support team by live chat or email, we retain a record of that correspondence, including any attachments you send, for quality assurance and dispute resolution purposes.

Information collected automatically:

1111beta processes your personal data for specific, explicit, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we process player data are:

• Account management: To create, maintain, and administer your player account, including processing deposits, withdrawals, and bonus claims.
• Identity and age verification: To verify that you are aged 18 or above and that the personal details you have provided are accurate, as required by our responsible gaming obligations.
• Transaction processing: To securely process all financial transactions via bKash, Nagad, Rocket, Upay, and connected Bangladeshi banking partners.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of communications for quality assurance.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and any other conduct that violates our Terms & Conditions.
• Legal compliance: To fulfil obligations under applicable Bangladeshi law, including anti-money-laundering (AML) requirements, record-keeping obligations, and any lawful requests from competent authorities.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, enforce self-exclusion orders, apply deposit and session limits, and provide player welfare support.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve game performance, website navigation, and overall player experience.
• Marketing communications: Where you have expressly opted in to receive promotional messages, to send you relevant offers, bonus notifications, and seasonal promotions. You may withdraw your marketing consent at any time by contacting support or updating your account preferences.

1111beta does not sell, rent, or trade your personal data to any third party for commercial gain. We may, however, share specific categories of data with trusted third-party partners where necessary to deliver our services or meet our legal obligations. All third-party data processors are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.

Categories of third parties with whom data may be shared:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction-level data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive anonymous session and game-play data for the purpose of delivering their content and ensuring RNG integrity. They do not receive your personally identifiable information.
• Identity verification services: Third-party KYC and AML screening providers may process your identity documents as part of the verification process. These providers are bound by strict data processing agreements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how players interact with our website. No personally identifiable information is included in these data transfers.
• Legal and regulatory authorities: We may be required by law to disclose personal data to law enforcement agencies, courts, or regulatory bodies in Bangladesh in response to a lawful request, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of any individual.

When we engage third-party data processors, we ensure that appropriate data processing agreements are in place. We conduct due diligence on all processors to confirm they meet acceptable security and privacy standards before any data is shared.

1111beta uses cookies and similar tracking technologies to enable core platform functionality, maintain session security, and gather aggregated analytical data that helps us improve our services. A cookie is a small text file placed on your device by our web server when you visit the platform.

Types of cookies we use:

We do not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies. The analytical cookies we use collect data in aggregate form only and cannot be used to identify individual players.

Managing cookies: You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core features of 1111beta. Disabling functional or analytical cookies will not prevent you from using the platform but may reduce the quality of your personalised experience.

1111beta retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, accounting, or reporting requirements. The following retention principles apply:

• Active account data: Personal data associated with an active player account is retained for the full duration of your relationship with 1111beta and for a minimum period of five (5) years following account closure, in accordance with our AML record-keeping obligations.
• KYC and identity documents: Copies of identity documents submitted during the verification process are retained for a minimum of five (5) years from the date of submission, as required by anti-money-laundering regulations.
• Transaction records: Financial transaction records — including deposit confirmations, withdrawal requests, and bonus adjustments — are retained for a minimum of seven (7) years to support audit and compliance requirements.
• Customer support correspondence: Records of live chat, email, and other support interactions are retained for a period of three (3) years from the date of the most recent interaction.
• Analytical and session data: Anonymised, aggregated usage data used for platform analytics is retained for up to twelve (12) months before being purged or further anonymised.
• Marketing consent records: Records of your marketing opt-in or opt-out preference are retained for the duration of your account plus five (5) years, to demonstrate consent compliance.

When data is no longer required for the purposes described above and no legal obligation requires its continued retention, 1111beta will securely delete or anonymise it using industry-standard data destruction methods.

As a player on 1111beta, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue burden. The following rights are available to all registered players:

To exercise any of the above rights, please contact our data team at support@1111beta with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to protect against unauthorised access to another player's data.

We will acknowledge all data rights requests within 48 hours of receipt and aim to fulfil them within 15 business days. Where a request is particularly complex or we have received a high volume of requests, we may extend this period by a further 15 business days, in which case we will notify you in advance and explain the reason for the delay.

The security of your personal data is a top priority for 1111beta. We implement a layered set of technical, organisational, and procedural safeguards designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

• Transport encryption: All data transmitted between your browser or mobile device and 1111beta is encrypted using TLS 1.2 or higher. You can confirm the connection is secure by checking for the padlock icon in your browser's address bar.
• Storage encryption: Sensitive data fields — including passwords and payment method identifiers — are stored in encrypted or hashed form. Plain-text passwords are never stored in our database.
• Access controls: Access to production systems and personal data is restricted to authorised personnel on a strict need-to-know basis. All access events are logged, and permissions are reviewed regularly.
• Two-factor authentication (2FA): Internal staff accounts with access to player data are protected by mandatory two-factor authentication. Players are strongly encouraged to enable 2FA on their own accounts via account settings.
• Penetration testing: 1111beta engages independent security professionals to conduct regular penetration tests and vulnerability assessments of our platform infrastructure.
• Incident response: We maintain a documented incident response plan. In the event of a data breach that is likely to result in a risk to players, we will notify affected players as promptly as possible and take all necessary remediation steps.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure. We recommend using a strong, unique password for your 1111beta account, enabling 2FA, and never sharing your credentials with any other person. If you suspect unauthorised access to your account, contact our support team immediately via live chat or at support@1111beta.

1111beta reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via their registered email address or through a notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of 1111beta following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any amended provision, you should cease using the platform and contact us to request account closure.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. In the event of a conflict between this Privacy Policy and the Terms & Conditions regarding data-related matters, this Privacy Policy takes precedence.

Contact our data team: For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact us at support@1111beta. Our support team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). We aim to respond to all privacy-related enquiries within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

18+  1111beta is an 18+ platform. Gambling involves risk. Never bet more than you can afford to lose. If gambling is affecting your life, please visit our Responsible Gaming page for support resources.